How TALATA Digital Services collects, uses, stores and protects your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
TALATA Digital Services ("TALATA", "we", "us", "our") is an Australian digital agency registered under ABN 17 689 999 746. We provide web design, SEO, AI-powered websites, chatbot development, CRM implementation, accounting integrations, smart telephony, managed hosting, and digital consulting services.
We are committed to protecting the privacy of individuals who interact with our website and services. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
We may collect the following categories of personal information:
We do not collect sensitive information (as defined under the Privacy Act) such as health information, financial account details, or government identifiers, unless you voluntarily provide this in correspondence.
We collect personal information in the following ways:
You are not required to provide personal information to browse our website. However, if you choose not to provide certain information (such as your email address), we may be unable to respond to your enquiry or provide our services.
We collect, hold and use your personal information for the following primary purposes:
We will only use your information for the purpose for which it was collected, or a directly related purpose. We will not use your personal information for unsolicited marketing without your consent.
We do not sell, rent or trade your personal information. We may disclose your information to:
We will never disclose your personal information to third parties for their own marketing purposes without your explicit consent.
Your personal information is stored on secure servers in Australia and/or with trusted cloud providers. We take reasonable technical and organisational measures to protect personal information from misuse, interference, loss, and from unauthorised access, modification or disclosure.
These measures include:
We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When no longer needed, information is securely deleted or de-identified.
Some of the third-party tools we use may store or process data on servers located outside Australia (for example, cloud platforms with infrastructure in the United States or Europe). Where this occurs, we take reasonable steps to ensure those providers handle information in a manner consistent with the Australian Privacy Principles.
By submitting your personal information to us, you acknowledge that it may be transferred to and stored outside Australia in circumstances consistent with this policy.
Under Australian Privacy Principle 12, you have the right to access the personal information we hold about you, and under APP 13, to request correction of that information if it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make an access or correction request, contact us at the details in Section 12. We will respond within 30 days. In some circumstances we may decline a request for access or correction — if we do, we will explain why in writing.
There is no fee for making a request, although we may charge a reasonable fee for providing access if the request involves significant effort.
If you believe we have handled your personal information in a manner that does not comply with the Privacy Act 1988 or this Privacy Policy, please contact us first so we can attempt to resolve your concern.
We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Our website uses browser local storage to remember your display preference (dark or light mode). This is not a cookie and does not track you across websites. For full details on how we use cookies and local storage, please refer to our Cookie Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
TALATA Digital Services
ABN: 17 689 999 746
Email: privacy@talata.com.au
Australia
This policy was prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. | Terms of Service | Cookie Policy